Frequently Asked Questions
Savers Appliances, a subsidiary of Robinsons Retail Holdings, Inc., is one of the major players in the appliance retail industry. Being in the market for more than two decades, we pride ourselves in being recognized by our clients as “the-place-to-go” for good quality but affordable buys.
Other online appliance stores in the Philippines only deliver to selected areas or cities in the country. Savers Appliances strive to deliver nationwide, as part of our mission of pursuing customer satisfaction.
How to Shop Online at Savers Appliances
Purchasing at Savers Appliances online is made easy for your convenience. Simply go to our website and choose the product/s that you would like to purchase, proceed to the checkout page to fill-out your delivery details, select your payment method, and pay for your order.
You will receive an order confirmation from us if your purchase has been successful. All you have to do next is to wait for your ordered item/s to be delivered to your doorsteps.
Please refer here for our complete instructions on how to place an order.
You do not need to have an account to place an order. However, we would like to encourage you to sign up so you can monitor the status of your order, view your order history, and allow your future transactions to be made easier, as your information is already stored in our system. Not to mention, you will be one of the first to know of our exciting promos and offerings.
Since Savers Appliances does not have the facility for phone ordering, all orders must be placed on the website. We do apologize for this, but this is also to ensure the security of your personal information. You may refer here for our complete instructions on how to place an order online.
Your total purchase must amount to at least Php 1,000.00 for Savers Appliances to deliver your order
All prices of the items published online are same as the prices on the physical stores of Savers Appliances. If you noticed that an item is priced differently, please feel free to contact us, and we shall sort it out.
Savers Appliances has an available stock of all items published on the website. However, in the event that one of your ordered items suddenly ran out of stock, our Customer Service Representative shall contact you to offer alternatives, and provide steps on how to move forward with your order.
Upon a successful checkout, you will be redirected to a page containing your order number, together with a recap of its details. You will also receive an email confirmation from Savers Appliances so please make sure to check your email.
To remove an item from your shopping cart, select the shopping cart icon.
Click on the “X” icon beside the item that you would like to remove.
Said item will be removed and your shopping cart will be automatically updated.
To go the checkout page, you can either click “Checkout icon” on the upper part of the website
Or select the shopping cart on the upper-right part of the website, and click “Checkout”.
You can pay for your order via VISA or Mastercard Online, Bank Deposit, or Cash on delivery. You may check our payments page here for their complete details.
Savers Appliances will provide you two (2) invoices. One sent via email, which you will need to print and present to our delivery crew upon delivery. The other is the manual invoice which Savers Appliances will provide you upon delivery, as proof of your purchase, which may be used for warranty claims.
Credit or debit reversal for orders paid online, will depend on the policy of your issuing bank.
Our Customer Service Representative shall contact you to facilitate the refund process for cash and over the counter payment transactions.
Savers Appliances delivers nationwide.
Delivery fee depends on the delivery address you will indicate on the checkout page. Upon supplying all required information, a delivery quote will be generated by the system.
- Please expect delivery to be made based on the following lead time, after getting an advice from our Customer Service Representative that your order has been dispatched:
- Metro Manila – five (5) business days
- Luzon Provincial Areas – seven (7) business days
- Visayas – seven (7) to fifteen (15) business days
- Mindanao – seven (7) to fifteen (15) business days
You may check the status of your order by logging in on your account on the Savers Appliances website, and checking your account dashboard. You will also receive an email from Savers Appliances every time there is an update on your order.
Your delivery might be late due to unforeseen events such as severe weather conditions or other fortuitous events. In such cases, Savers Appliances will inform you of the possible delay, and deliver your order as soon as possible.
If in case the delivery of your order is late, and you have not received any advice from Savers, please contact us, and we shall do our best to sort it out.
It is possible to have your order shipped to a different address. On the checkout page, kindly check the “Ship to a different address” box, and completely fill up the succeeding fields that will appear. For cash on delivery, please make sure that the recipient is carrying the payment for the ordered item/s.
You may appoint an authorized person to receive your ordered items on your behalf. Kindly indicate the name of the authorized receiver in the “Delivery Instructions” text box, on the bottom part of the checkout page.
Upon delivery, the designated receiver must present to the delivery crew the following, to claim the ordered items:
- Original / printed copy of the sales invoice
- Signed Authorization Letter from the customer
- A Photocopy of the customer’s Valid ID
- A Photocopy of the authorized receiver’s ID
Savers Appliances highly encourages you to finalize your delivery schedule with our Customer Service Representative, upon order confirmation, to avoid delays. However, in case you would like to reschedule your delivery, please make sure that that you contact us before your order status has been changed to “shipped”.
You can only cancel an order if its status has not been changed to “shipped”. Once an order has been shipped, the item/s have already been turned over to our logistics arm or 3PL, and have already paid in advance for their services, which is why Savers Appliances can no longer cancel them.
Please send us an email at email@example.com for a Customer Service Representative to get in touch with you to facilitate.
Savers Appliances reserves the right to not accommodate order refund or exchange due to change of mind or because the purchased item is not as expected.
All items sold at Savers Appliances are covered by their respective manufacturer’s warranties which you may present to an Accredited Service Center. Alternatively, you may send us an email at firstname.lastname@example.org, so a customer service representative may contact you to facilitate.
You may send Savers Appliances a message here. Our Customer Service Representative shall contact you upon receipt of your message.